A concierge-style approach to ecommerce customer service

Our team will be your trusted advisors as you grow your business

As part of eMerchant, we already have a tradition of providing our signature concierge-style service in the payment processing industry. Our commitment with eCommerceCart is to provide the best ecommerce customer service as well. With our ecommerce platform and our gateway packaged together in eCommerceCart, you can simplify your business by working with one team on multiple aspects of your online business.

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Consultative sales

Our concierge-style approach starts long before you are our customer. When you contact our sales team, we start by learning about your business and your ecommerce needs. How do you plan to grow? What are your unique industry requirements? How do you want to sell your products? As eCommerceCart has so many built-in features and endless options for customization, we can show you how eCommerceCart can benefit you. We can guide you through the process of migrating from a different platform and gateway and offer you the best rates in the industry on merchant accounts if you choose. We are here to help you find the right fit for your business and give you the best ecommerce customer experience.

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Personalized service

Our ecommerce customer service team is available to you via email or phone to walk you through all aspects of your ecommerce store and payment gateway. We also provide pro-active advice on areas such as gateway fraud settings or QuickBooks integration…issues that are important to your daily business operations. With eCommerceCart, we go the extra mile for our ecommerce customer experience and we can help you navigate difficulties that may arise in your ecommerce business.

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